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Express Pools
Policy
For
sake of brevity Expresspools.com will be
referred to as EP
WARRANTY
No Warranty is implied by
EP. All warranties are handled
through the manufacturer. At No time is
EP responsible for
covering any warranty claims on products
they sell.
EP will handle the
warranty within one year of the purchase
date. If we have the part in our
warehouse, we will replace the damaged
part's). We usually have the parts. (90%
of the time) Feel free to call
EP for phone
numbers or web addresses of the
Manufacturers If we do not have the part
we will put the buyer in contact with
the manufacturer. We deal with only
reputable companies who warrant their
pools in a timely and Courteous manner
SHIPPING
EP will deliver
the merchandise to your curbside. When
the product arrives inspect all items
for shortage damage. EP
is not responsible for these
occurrence. Any Shortage or Damage to
shipped items should be reported to the
carrier at the time of delivery. Any
Damaged items or shortages are the
responsibility of the Carrier. If Not
reported there can be no claim on
shipping damage or shortages. All
shipping Costs are estimated when you
order, if they are different from your
online order you will be notified via
email of the actual Cost.
EP will not be responsible for
costs accrued because of Shipping
Company problems. All shipping times are
approximate.
Installation
Installation of an
EP pool is the
responsibility of the consumer.
EP will not be
responsible for installation or
reinstallation fees, nor will it be
responsible for the loss of water or
chemicals or any damage resulting from
improper installation
RETURNS
Returns only after RMA# is issued and
within 30 days of receipt of
merchandise. There will be a 25%
restocking fee on all returns. Shipping
cost is non refundable and the buyer is
responsible for out bound and inbound
shipping. No open boxes will be
accepted. Returns on new and un open
Boxes only.
EXCLUSIONS
No returns on above ground pool kits.
All sales are final on these items.
Cancellations on above ground pools will
not be accepted when the buyer has not
yet received the pool kit. There is a 3%
fee on above ground pool cancellations
EP is not
responsible for typographical errors on
invoices. you will receive only the
products you have ordered.
PRICING
Prices are subject to change without
notice, you will be informed of changes
via email.
International Orders are only accepted
with money orders or cashiers checks or
Visa Credit Card.
All Claims including
those for missing or damaged parts must
be made within 30 (thirty) days of
receipt of pool
Final Note
Refusal of Shipment after sale will be
subject to inbound and outbound freight
charges to your credit card
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